Water and Sewer Billing

New Service
To establish new service call City Hall at (816) 274-6000 during normal business hours to have water connected in your name. Bills are sent out near the first day of each month and payment is due between the 18th and 20th. The first bill will include a $50 residential or a $100 commercial deposit. The deposit will be applied to the final bill. 

If you are moving, please provide City Hall with the move out date and forwarding address for the final bill. The initial deposit will be applied to this bill. There is no disconnection fee and if there is a credit balance after applying the deposit, a check will be mailed to the forwarding address provided. 

Late Fees and Shut Offs
Late notices are sent out around the 20th of each month and a late fee is assessed at that time. No arrangements or extensions will be made for late payments. If the bill is not paid in full by the end of the month, water service will be discontinued around the first of the month. The exact shut off date is stated on each bill. If water is disconnected due to a missed payment, there will be a $30 re-connection fee that must be paid in addition to the past due amount in order to restore service.

It is suggested that residents with financial difficulties dial 2-1-1 for the United Way of Greater Kansas City to identify assistance organizations. For organizations willing to assist residents with their utility bills, there is a pledge form available here.

City Hall
2010 Howell St
North Kansas City, MO 64116

Phone 816-274-6000

Regular Hours:
Monday - Friday
8am to 5pm

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